IT Services In Germany
Project Overview
The client reached out to FNG for field service for one of their leading travel industry Partners in Europe. FNG deployed on-the-ground IT resources to assist 100+ end-user using IT devices for their vital tasks related to Travel Industry/Airports in Germany.
Significant Challenges
Backlog Cleared – IT engineers not only were able to resolve the existing issues that Users were facing in real time but also were able to close out the ticket backlog.
Troubleshooting Users – Engineers assisted Users on a daily basis troubleshooting devices, cabling work, printers, configuring and installing AV solutions on laptops, desktops & on-premises servers and performing technical health checks.
Client Communication – Our 24×7 Service Desk kept track of engineers onsite, off-site timing and daily onsite work, keeping the client up to date on everything happening at the site.
Support Solutions
The client avoided major escalations and Users could continue their daily routing work without facing any technical issue with their devices. The client was able to continue providing services for their own clientele, and all systems were running smoothly again. The client provided us with excellent feedback as a result.
