Field Dispatch Support
Project Overview
- Onsite Field Dispatch Support
- 2 Years period started from January 2020 and still running
- 19 countries cover under Field Support
- 30+ (cities) & 100+ Sites
- 70+ Trained and experienced engineer deployed
- 250+ successful onsite visits
- 97% SLA met
Onsite Visits
0
+
SLA Achievement
0
%
Cities Covered
0
+
Contract length
0
yrs
Significant Challenges
- The clients locations were difficult to support however by appointing a dedicated team of project leads, we successfully managed to arrange 15+ engineers to in short amount of time to exceed the clients expectations.
- A few of the locations that the client needed supporting were in remote locations, which proved to be a challenge to start with. Our trusted engineers were ready to support by moving close enough to the sites for the contract period to help meet the clients needs.
- Several sites operated by the client are critical – These are secured by primary and backup experienced engineers to deliver full business continuity
- Communication and reporting between different teams was streamlined by appointing dedicated regional project managers assigned for in-time reporting, this allowed the client to understand at all stages of the project what was being actioned and real time updates to show speed and accuracy of the work completed by FNG.
“You guys are doing an awesome job with this project”
Client Comment
Support Solutions
- Smarthands and network support
- 70 Phones
- 200 Laptops
- 600 Desktops
- 70+ Printer devices
- Critical SLA e.g., 4 hours and same day are served
- SLA criteria was above 95% to be met each month and SLA achievement above was 97% in total, exceeding the clients expectations
- Training as per customer requirements completed by engineers
