IT Services in LATAM
Project Overview
- Support in LatAm: Argentina, Brazil, Mexico,
- +900 on-site visits completed YTD, for more than 21500 hours on-site, by our skilled technicians
- Bilingual primary and secondary technicians for each site
- Dedicated regional project manager and project co-ordinator assigned for in-time updates and reporting
- Activities on critical sites performed outside of local business hours for minimal disruption to the users
- Active primary and secondary onboarded technicians for all locations to support SLAs
- Covering P1, P2 and P3 priority Dispatch tickets
- Real-time ticket updates on our customers portal by our dedicated co-ordinators
- Dedicated remote support team to provide technical support to field
- Support Services are as follows:
1. IMAC Services
2. Software And Equipment Remote Configurations
3. Mobile Access and Support (Mobile phones / Tablets)
4. Cabling and patching
5. Break-fix support
6. CCTV security camera installations
Onsite Visits
0
+
Cities Covered
0
hours onsite
0
Countries Covered
0
Support Solutions
- 9 major cities serviced in LATAM throughout various provinces
- Desktop Services including Printers (standalone and MFD), scanners, desktops (network connected and standalone machines connected to specialized factory equipment’s), laptops, Multifunction devices.
- Support of Offices, Data Centers and Server Rooms
- Desk-side support services including desktops, laptops and mobile including computing hardware devices and associated software, printers
- Support for Video Conferencing & Webcasting
- Wi-Fi site surveys and WAPs installations.
- Solving network devices issues
- +865 dispatch and full day visits carried out (YTD).
- Wellness and inventory checks performed
