employees working in an open plan office

Field Dispatch Support

Project Overview

  • Full Time Dedicated Resources
  • 3 Years contract Term
  • Start date – March 2019
  • 16 countries supported
  • 23+ Cities, with 28+ Sites
  • 80+ Trained and experienced engineers assigned
Trained Engineers
0 +
Cities Covered
0 +
Countries Supported
Contract length
0 yrs

Significant Challenges

  • Dedicated resources deployed for each site
  • All resources are within 25km of radium from sites to ensure timely onsite reporting
  • Critical Sites are covered with primary and backup experienced resources.
  • Dedicated regional project managers assigned for in-time reporting, weekly and monthly.
employees working in an open plan office

Support Solutions

  • Supporting Hardware, Network, Parts management and IT disposal
  • 500+ Site Visits
  • 100+ Server and Storage machine
  • 200+ Other Network devices
  • All engineer provided with credentials to access customer portal to log-in and monitor and diagnose the issue
  • Taking precaution on Pre-failure alerts
  • Onsite Parts and inventories managed by resources and data provided to desk manager
  • Daily In/Out report provided by resources
  • Local onsite Instruction are practiced thoroughly by all resources
  • All Covid safety protocols are followed by every resource
  • After every site visits resources provide complete site visit report, any picture, logs as requested by customer.