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Field Dispatch Support

Project Overview

  • Onsite Field Dispatch Support
  • 2 Years period started from January 2020 and still running
  • 19 countries cover under Field Support
  • 30+ (cities) & 100+ Sites
  • 70+ Trained and experienced engineer deployed
  • 250+ successful onsite visits
  • 97% SLA met
0 +
Onsite Visits
0 %
SLA Achievement
0 +
Cities Covered
0 yrs
Contract length

Significant Challenges

  • Few locations were difficult to support however by appointing a dedicated team of project leads, we successfully managed to arrange 15+ engineers to onboard as per the customer requirements in a short period
  • There are a few extreme remote site to cover. Our Trust engineer were ready to support by moving close enough to the sites for the contract period
  • Several site are critical – These are secured by primary and backup experienced engineers
  • Communication and reporting between different teams was streamlined by appointing dedicated regional project managers assigned for in-time reporting
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“You guys are doing an awesome job with this project”
Client Comment

Support Solutions

  • Smarthands and network support
  • 70 Phones
  • 200 Laptops
  • 600 Desktops
  • 70+ Printer devices
  • Critical SLA e.g., 4 hours and Same day are served
  • SLA criteria was above 95% to be met each month and SLA achievement above 93% that is 97%
  • Training as per customer requirements completed by engineers