Field Dispatch Support
Project Overview
- Onsite Field Dispatch Support
- 2 Years period started from January 2020 and still running
- 19 countries cover under Field Support
- 30+ (cities) & 100+ Sites
- 70+ Trained and experienced engineer deployed
- 250+ successful onsite visits
- 97% SLA met
0 +
Onsite Visits
0 %
SLA Achievement
0 +
Cities Covered
0 yrs
Contract length
Significant Challenges
- Few locations were difficult to support however by appointing a dedicated team of project leads, we successfully managed to arrange 15+ engineers to onboard as per the customer requirements in a short period
- There are a few extreme remote site to cover. Our Trust engineer were ready to support by moving close enough to the sites for the contract period
- Several site are critical – These are secured by primary and backup experienced engineers
- Communication and reporting between different teams was streamlined by appointing dedicated regional project managers assigned for in-time reporting
“You guys are doing an awesome job with this project”
Client Comment
Support Solutions
- Smarthands and network support
- 70 Phones
- 200 Laptops
- 600 Desktops
- 70+ Printer devices
- Critical SLA e.g., 4 hours and Same day are served
- SLA criteria was above 95% to be met each month and SLA achievement above 93% that is 97%
- Training as per customer requirements completed by engineers