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IT Services in China

Project Overview

  • To Support in APAC – China and Japan
  • Get 250+ onsite visits completed by our skilled technicians
  • Dedicated bilingual primary and secondary technician for each site
  • Dedicated regional project manager and project co-ordinator assigned for in-time updates and reporting
  • Activities on critical sites performed outside of local business hours for minimal disruption to the users
  • Active primary and secondary onboarded technicians for all sites to support within SLAs
  • Cover P1, P2 and P3 priority Dispatch tickets
  • Real-time ticket updates on our customers portal by our dedicated co-ordinators
  • Dedicated remote support team to provide technical support to field engineers
  • Onsite Knowledge Transfer training completed on 30+ sites
Onsite Visits
0 +
SLA Achievement
0 %
Mobile devices
0 +
man working at laptop in an office

“Thank you for taking extra effort to make sure the entire team was on the same page – One of your strengths is that you deliver projects on time.”
Client Comment

Support Solutions

  • Smarthands and network support
  • 70 Phones
  • 200 Laptops
  • 600 Desktops
  • 70+ Printer devices
  • Critical SLA e.g., 4 hours and Same day are served
  • SLA criteria was above 95% to be met each month and SLA achievement above 93% that is 97%
  • Training as per customer requirements completed by engineers