people working on laptops at table

IT Services in LATAM

Project Overview

  • Support in LatAm: Argentina, Brazil, Mexico,
  • +900 on-site visits completed YTD, for more than 21500 hours on-site, by our skilled technicians
  • Bilingual primary and secondary technicians for each site
  • Dedicated regional project manager and project co-ordinator assigned for in-time updates and reporting
  • Activities on critical sites performed outside of local business hours for minimal disruption to the users
  • Active primary and secondary onboarded technicians for all locations to support SLAs
  • Covering P1, P2 and P3 priority Dispatch tickets
  • Real-time ticket updates on our customers portal by our dedicated co-ordinators
  • Dedicated remote support team to provide technical support to field
  • Support Services are as follows:
    1. IMAC Services
    2. Software And Equipment Remote Configurations
    3. Mobile Access and Support (Mobile phones / Tablets)
    4. Cabling and patching 
    5. Break-fix support
    6. CCTV security camera installations
Onsite Visits
0 +
Cities Covered
hours onsite
Countries Covered
people working on laptops at table

Support Solutions

  • 9 major cities serviced in LATAM throughout various provinces
  • Desktop Services including Printers (standalone and MFD), scanners, desktops (network connected and standalone machines connected to specialized factory equipment’s), laptops, Multifunction devices.
  • Support of Offices, Data Centers and Server Rooms
  • Desk-side support services including desktops, laptops and mobile including computing hardware devices and associated software, printers
  • Support for Video Conferencing & Webcasting
  • Wi-Fi site surveys and WAPs installations.
  • Solving network devices issues
  • +865 dispatch and full day visits carried out (YTD).
  • Wellness and inventory checks performed