Third Party Maintenance In India

What is Third-Party Maintenance (TPM)?

Third-party maintenance refers to outsourcing the upkeep, support, and repair of IT equipment to an independent service provider, rather than the original equipment manufacturer (OEM). TPM providers like Fortitude Nicsa Global offer businesses an alternative to costly OEM contracts by delivering high-quality support that ensures optimal performance for hardware assets, often beyond the OEM’s end-of-service-life (EOSL) period.

For organisations across various sectors — from banking to telecommunications — TPM has become an essential strategy to maintain operational efficiency, manage IT budgets, and enhance asset lifecycle management. As a trusted TPM provider, FNG’s offerings are particularly valuable in a diverse and competitive market like India, where companies need cost-effective, flexible solutions to thrive.

Fortitude Nicsa Global: Partnering for Success with TPM

Fortitude Nicsa Global is a leading global TPM service provider in India, with an extensive portfolio of 296 assets under support as of 2023. FNG’s commitment to delivering tailored maintenance solutions has made it a top choice for organisations seeking vendor-agnostic, high-quality, and responsive maintenance services.

Cities with Highest Asset Counts under FNG Support

FNG’s asset management capabilities are strategically positioned in some of India’s most prominent and fast-growing cities, allowing it to cater to the unique needs of businesses in these regions. Here’s a look at the top three cities with the highest asset counts under FNG’s support:

1. Hyderabad (96 assets) – Known as an upcoming tech powerhouse, Hyderabad is quickly establishing itself as a hub for modern infrastructure and technological innovation. The city’s focus on becoming a technology-driven metropolis has led to a surge in demand for reliable IT maintenance services, which FNG adeptly fulfills. FNG’s extensive presence in Hyderabad enables local businesses to leverage world-class maintenance support to sustain their growth trajectory.
   
   
2. Bangalore (65 assets) – Often regarded as India’s Silicon Valley, Bangalore is home to the country’s largest concentration of IT companies, making it the primary tech hub. The city hosts a high number of multinational corporations and startups that require dependable and responsive TPM services to support their extensive IT infrastructure. FNG’s services help these businesses maintain their competitive edge by ensuring that their IT assets are continuously operational, efficiently managed, and supported.
   
   
3. Mumbai (54 assets) – Mumbai, the financial capital of India, is one of the country’s most dynamic cities with diverse industries, including finance, media, and manufacturing. As India’s largest city, Mumbai has a significant demand for robust IT infrastructure, and FNG provides its clients with expert maintenance solutions to support their mission-critical hardware and maximise operational uptime.
   
   

These three cities highlight the demand for TPM solutions in India, as well as FNG’s capability to deliver these services effectively in areas that serve as crucial economic and technological centres.

Flexible SLA Options to Meet Diverse Business Needs

One of the core strengths of Fortitude Nicsa Global is its commitment to flexibility and customisation. FNG understands that each business has unique requirements based on the criticality of its IT assets, operational hours, and budgetary constraints. To address these varying needs, FNG offers multiple service-level agreements (SLAs) that provide businesses with the flexibility they need to choose the right level of support. Here’s a look at FNG’s key SLA options:

• 24x7x4 SLA – For clients that need continuous support and rapid response times, FNG’s 24x7x4 SLA provides round-the-clock assistance with a guaranteed four-hour response time. This SLA is particularly beneficial for organisations with mission-critical systems where even minimal downtime can lead to substantial financial and operational impacts. With 24/7 availability, clients are assured that FNG’s expert technicians are ready to provide immediate assistance whenever an issue arises.
  
  
• 9x5xNBD SLA – This next-business-day (NBD) support option is ideal for businesses that operate primarily during regular business hours and require reliable maintenance without the need for 24/7 support. Under this SLA, FNG guarantees that technical support and parts replacement will be handled within the next business day, ensuring timely and efficient resolution of any issues.
  
  
• 8x5xNBD SLA – FNG’s 8x5xNBD SLA is similar to the 9x5xNBD option, but it offers slightly adjusted support hours. This SLA is suitable for businesses that operate on a standard weekday schedule and want a cost-effective option for next-business-day maintenance without sacrificing the quality of service.
  
  
• 24x7xNBD SLA – For clients that require around-the-clock support but with a next-business-day response, FNG’s 24x7xNBD SLA provides a balanced approach. This SLA ensures that support is available 24/7, but parts replacement and other resolutions are delivered the next business day. This option is a cost-effective solution for businesses with systems that need continuous monitoring but can manage with next-day repairs.
  
  

Each of these SLA options is designed to cater to the specific operational needs and budget considerations of FNG’s clients, ensuring that businesses receive the optimal level of support to match their requirements.

Vendor-Agnostic Support with Leading Brands

Fortitude Nicsa Global’s TPM services are vendor-agnostic, which means that FNG can support hardware from a wide range of manufacturers without bias or exclusivity. This capability is essential for businesses that operate multi-vendor environments, as it allows them to consolidate their maintenance requirements under one provider. FNG currently supports devices from leading brands, including:

• Dell – From servers to storage systems, Dell is a major player in enterprise technology. FNG provides reliable maintenance for a variety of Dell devices, ensuring that clients benefit from high performance and longevity.
  
  
• Cisco – Known for its networking solutions, Cisco equipment is foundational for many IT infrastructures. FNG’s support for Cisco devices ensures that critical network components remain operational and secure.
  
  
• HPE (Hewlett Packard Enterprise) – HPE is a prominent provider of enterprise IT solutions, and FNG’s expertise with HPE devices helps businesses maintain optimal functionality for their servers, storage, and networking products.
  
  
• Juniper – As a key provider of networking and cybersecurity solutions, Juniper’s devices are integral to many organisations’ IT setups. FNG’s vendor-agnostic approach means that Juniper customers receive the specialised support they need.
  
  
• NetApp – NetApp’s data management and storage solutions are crucial for organisations with large data demands. FNG’s support helps extend the life of these systems, reducing the need for frequent replacements.
  
  
• Synology – Synology’s network-attached storage (NAS) solutions are widely used for data storage and management, and FNG provides reliable support to ensure continuous data availability and security.
  
  

FNG’s vendor-agnostic model provides clients with the flexibility to optimise their IT environment, with the assurance that their diverse range of hardware assets will receive expert care and support.

Serving a Diverse Client Base Across Multiple Sectors

FNG’s TPM solutions are trusted by a broad spectrum of industries, making it a preferred choice for organisations with varying technological demands. In India, FNG’s clientele includes sectors such as:

• Banking – With stringent security requirements and high operational demands, banks rely on FNG’s expertise to keep their IT infrastructure robust and secure. FNG provides consistent support to ensure that banking systems remain operational and compliant with regulatory standards.
  
  
• Communications – As India’s telecommunications industry grows, the need for dependable IT infrastructure increases. FNG’s TPM services help communication companies maintain their equipment, enabling uninterrupted service delivery.
  
  
• Engineering – Engineering companies require reliable IT systems to support complex operations, and FNG delivers the maintenance services necessary to keep these systems functioning smoothly.
  
  
• Data Centres – Data centres play a vital role in the digital economy, and FNG supports them by providing rapid, high-quality maintenance to maximise uptime and performance, a crucial aspect for facilities managing vast amounts of data.
  
  
• Other Sectors – FNG also supports businesses in other areas, including manufacturing, education, healthcare, and more, demonstrating its capability to meet the varied demands of India’s diverse economy.
  
  

Why Fortitude Nicsa Global is the Perfect TPM Partner for Indian Businesses

Fortitude Nicsa Global’s reputation as a trusted TPM provider in India is built on its commitment to flexibility, quality, and responsiveness. FNG’s focus on delivering tailored solutions ensures that each client receives maintenance services that align with their operational needs and budget constraints.

Some of the key advantages that make FNG an ideal partner include:

• Comprehensive Asset Support – With 296 assets under support across various locations, FNG has a proven track record in managing complex hardware environments.
  
  
• Scalability – FNG’s services are easily scalable, allowing businesses to expand their support as their IT infrastructure grows.
  
  
• Experienced Technicians – FNG’s team comprises seasoned technicians with specialised expertise across multiple vendors that can be tailored to your customer / business needs.
  
  
• Operational Excellence – The team at FNG are experts at providing superior customer and operational performance. Our customers constantly provide excellent feedback and praise.

Why not get in touch with the team from FNG today and see how we are able to help your business. Set up a call or send our team and email to discuss your project needs with our Indian TPM team today.