Global Post Warranty Cisco Support & TPM Solutions

For many organisations, the cost, disruption, and complexity of a full hardware refresh are simply not justified—especially when the equipment is still performing reliably. This is where post warranty Cisco support and Cisco TPM Support (Third Party Maintenance) become essential strategies for maximizing ROI and maintaining operational resilience.

Cisco’s EOSL announcements signal the end of direct manufacturer support, including critical updates, security patches, and hardware replacement services. For businesses running mission-critical operations on Cisco equipment, this can present significant risks:

• Increased Vulnerability: Lack of security patches can expose networks to cyber threats.
• Operational Downtime: Failed hardware may be difficult or costly to replace quickly.
• Budget Pressure: Forced upgrades can drain IT budgets and disrupt planned investments.

However, EOSL does not mean end-of-life for your infrastructure. With the right partner, you can extend the lifespan of your Cisco assets, maintain SLAs, and ensure business continuity—often at a fraction of the OEM cost.

Third Party Maintenance (TPM) has emerged as the smart alternative to manufacturer support, providing flexible, cost-effective solutions for businesses seeking to optimise their IT investments. Unlike traditional OEM contracts, TPM providers deliver:

• Customised Support Agreements: Tailored SLAs that match your business needs, not just the manufacturer’s standard.
• Global Coverage: Consistent service delivery, no matter where your hardware is located.
• Significant Cost Savings: Up to 60% lower than OEM maintenance costs, freeing up budget for innovation.
• Extended Asset Lifecycles: Keep reliable hardware in operation longer, reducing unnecessary e-waste and capital expenditure.

At Fortitude Nicsa Global (FNG), we specialise in post warranty Cisco support and break/fix solutions for businesses worldwide. Our direct engineering model, global reach, and deep expertise in third party maintenance set us apart from competitors and ensure our clients receive the highest standard of care for their EOSL Cisco equipment.

Why Choose Fortitude Nicsa Global for Cisco EOSL Maintenance?

• Global Reach, Local Expertise: With a network of multi skilled certified engineers in 150+ countries, FNG delivers rapid onsite response—wherever your Cisco hardware resides. Our multicultural teams ensure seamless communication and support, overcoming language and logistical barriers that can slow down resolution.
• Direct Engineering Staff: Unlike many large service providers who subcontract support (sometimes even to us), FNG employs its own engineers. This direct engagement eliminates margin stacking, speeds up service delivery, and ensures consistency in quality across all engagements.
• Specialised in Break/Fix and Third Party Maintenance: Our core competency is break/fix support for Cisco hardware, including switches, routers, firewalls, and wireless infrastructure. We understand the nuances of end-of-life equipment and have the expertise to keep your systems running smoothly—even when OEM support has ended.
• Flexible SLAs and Rapid Response: FNG offers a range of service levels, from 24x7x4-hour response to next business day support. Our average ticket response time is under 10 minutes, and we maintain a 98% SLA achievement rate globally—giving you peace of mind that help is always available when you need it.
• Cost-Effective, Transparent Pricing: Our post warranty Cisco support solutions are designed to maximize value, with clear, predictable pricing and no hidden fees. Whether you need project-based support for a major upgrade or ongoing day-rate maintenance, FNG adapts to your requirements.
• Comprehensive Reporting and Accountability: All service engagements are managed by our UK-based team, ensuring consistent standards, transparent reporting, and clear communication—no matter where your equipment is deployed.

At FNG, our approach to post warranty Cisco support is built on reliability, speed, and flexibility. Here’s how our third party maintenance solutions work:

1. Seamless Onboarding & Asset Assessment: We start by auditing your Cisco inventory—routers, switches, firewalls, wireless controllers, and more. Our team identifies EOSL risks, current support gaps, and recommends the optimal service plan to maximize uptime and minimise disruption.
2. Customised Service Agreements: Every business is unique. FNG tailors maintenance contracts to your precise needs, with options including:
   • 24x7x4-hour onsite response
   • Next business day service
   • Remote troubleshooting and escalation
   • Spare parts management and logistics
   • Multilingual support for global teams
3. Rapid Global Dispatch: With over 6,500 engineers in 150+ countries, FNG guarantees a local presence with global standards. Whether your data centres are in London, São Paulo, Singapore, or Sydney, our certified professionals are ready to respond—often within hours.
4. Expert Break/Fix Solutions: When hardware fails, time is critical. Our break/fix specialists are trained across generations of Cisco equipment, providing diagnostics, repairs, and replacement parts—even for models long past their EOSL date. We resolve the most common issues—signal degradation, hardware faults, network outages—quickly and efficiently.
5. Transparent Reporting & Communication: After every service call, FNG provides clear documentation, root cause analysis, and actionable recommendations. Our UK-based ECSE-accredited team ensures consistency and accountability, with all reports delivered within 7 days of service completion.