Third Party Maintenance Services in India

What is Third Party Maintenance (TPM)?

Third Party Maintenance refers to IT hardware support and maintenance services provided by companies other than the original equipment manufacturer (OEM). TPM providers deliver a broad range of services for servers, storage, networking, and end-user devices, covering brands such as Cisco, HPE, Dell, IBM, Lenovo, and many more. Unlike OEM contracts, which often come with rigid terms and higher costs, TPM offers flexibility, cost savings, and the ability to consolidate multi-vendor environments under a single support umbrella.

Why Indian Businesses Are Turning to TPM

Cost Efficiency: TPM contracts typically cost 30-60% less than OEM renewals, freeing up IT budgets for innovation and growth.
Extended Asset Lifespan: TPM enables organizations to maintain and support hardware beyond OEM end-of-service dates, delaying costly refresh cycles.
Multi-Vendor Support: With a single point of contact for all major IT brands, TPM reduces management complexity and streamlines operations.
Flexible SLAs: TPM providers offer customizable service level agreements, including 24/7 support, next business day response, and rapid onsite dispatch.
Focus on Core Business: By outsourcing maintenance, IT teams can focus on strategic initiatives rather than day-to-day troubleshooting.

India’s Dynamic IT Market: The Need for Reliable TPM

India’s IT sector is diverse and fast-paced, with enterprises, VARs, MSPs, and telcos managing complex, multi-vendor environments. Downtime is costly, and service expectations are high. As hardware ages or as OEM support becomes prohibitively expensive or unavailable, the demand for trustworthy TPM partners grows. Ahmedabad, as a major business and technology hub, is a strategic location for delivering these services efficiently across India and the wider APAC region.

Fortitude Nicsa Global: Your Trusted TPM Partner in India

Fortitude Nicsa Global (FNG) is a global IT support leader, delivering third party maintenance services in 150+ countries. With a strong presence in India, FNG’s Ahmedabad-based team provides direct, in-country support—ensuring local expertise and rapid response times for Indian businesses.

Key Features of FNG’s TPM Services in India

Vendor-Agnostic Expertise: FNG’s engineers in Ahmedabad are certified and experienced across all major IT hardware brands, including Cisco, HPE, Dell, IBM, Lenovo, and more.
Direct Engineering Staff: Unlike many global competitors who rely on subcontractors, FNG employs its own engineers—eliminating margin stacking, improving accountability, and ensuring consistent service quality.
24/7 Support & Rapid Response: FNG delivers around-the-clock support, with an average ticket response time of under 10 minutes and a 98% SLA achievement rate.
Comprehensive Coverage: From routine maintenance to emergency repairs, FNG’s Ahmedabad team can dispatch qualified professionals to any location in India—supporting data centers, branch offices, and remote sites.
Flexible SLAs: Service levels are tailored to client needs, ranging from 24×7 coverage to next business day response, with project-based or day-rate pricing models.
Multilingual & Multicultural Support: FNG’s multicultural team bridges language and cultural gaps, facilitating seamless communication with clients across India’s diverse business landscape.

How FNG’s Ahmedabad Team Supports All Major Vendors

FNG’s TPM engineers in Ahmedabad are trained and certified to support a wide array of hardware, including:

Cisco: Routers, switches, firewalls, and unified communications systems
HPE (Hewlett Packard Enterprise): Servers, storage, networking devices
Dell: PowerEdge servers, storage arrays, networking equipment
IBM: Servers, mainframes, storage solutions
Lenovo, Juniper, Brocade, and more: Comprehensive support across all leading brands

Whether it’s troubleshooting hardware issues, performing preventive maintenance, or executing complex repairs, FNG’s team ensures minimal downtime and optimal performance for mission-critical systems.

Why Choose FNG for TPM in India?

Global Reach, Local Touch: FNG combines international best practices with in-country expertise, offering seamless support across India and beyond.
Proven Track Record: Over 4,000 site visits in the last 12 months and a 98% SLA achievement rate demonstrate FNG’s reliability and commitment to service excellence.
End-to-End Service: From hardware maintenance to wireless and cellular surveys, FNG is a one-stop partner for all IT support needs.
Customer-First Philosophy: FNG’s dedicated support team is accessible by phone and email, with multilingual staff ensuring clear, effective communication.

How to Engage FNG’s TPM Services in India

Getting started with FNG is easy. Indian businesses, VARs, MSPs, and telcos can request a free discovery call to discuss their IT maintenance requirements. FNG’s experts will assess your environment, recommend the optimal service model, and provide transparent, competitive pricing. To book a discovery meeting, visit FNG’s booking page.

Enquire About Third Party Maintenance

With our expertise in Multi Vendor Third Party Maintenance, global presence, and commitment to excellence, we are the trusted partner for businesses worldwide. Whether you need a single server covering or huge data centres full of equipment across multiple locations, Fortitude Nicsa Global delivers the results you need.

Get in Touch Today

Contact Fortitude Nicsa Global today to discover how our Ahmedabad team can support your multi-vendor IT environment—efficiently, reliably, and cost-effectively.

Book a FREE discovery call

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