On-Site User Support & System Migration for a Global Logistics Company

Staff Augmentation

Client: A global logistics company requiring on-site IT support and system migration assistance.

Industry: Logistics & Supply Chain Management

Services Provided:

  • Full-time on-site engineer
  • System migration from Navision to Softeon WMS
  • User support and functional requirements documentation
  • Data security and compliance

 

In the Numbers

1

Site

1

Country

Multiple

Devices Supported

Project Background

The global logistics company required on-site IT support for a critical system migration project involving 25 customers transitioning from Navision to Softeon WMS. Given the complexity of warehouse management systems (WMS), it was essential to ensure a seamless migration process, functional stability, and user support throughout the transition.

The project required a dedicated, full-time engineer to provide hands-on support, document functional requirements, oversee system configuration, and assist with integration testing. Ensuring data security, system reliability, and compliance were key priorities for the company.

The logistics provider partnered with Fortitude Nicsa Global (FNG) due to our proven expertise in IT support, fast deployment capabilities, and existing strong relationship after working with us on previous projects.

Project Scope & Execution

System Migration & Integration Support

The primary objective was to migrate 25 customers from the legacy Navision system to Softeon WMS without disrupting operations. FNG provided an on-site engineer to support:

  • Requirement gathering and documentation – Capturing business processes, functional requirements, and electronic data interface (EDI) specifications.
  • System setup and configuration – Ensuring the new system was properly deployed and configured for operational use.
  • Testing and validation – Conducting system integration testing (SIT) to confirm full compatibility with existing processes.
  • Issue resolution and escalation – Reporting technical concerns to project managers for timely resolution.

Collaboration with offshore teams – Ensuring alignment between on-site teams and remote development teams.

Full-Time On-Site User Support

Given the operational nature of the logistics business, having a dedicated engineer on-site was critical to addressing challenges in real-time. Key responsibilities included:

  • Providing hands-on IT support for end-users during the transition.
  • Ensuring smooth system adoption by assisting employees with the new WMS.
  • Troubleshooting application functionality issues to minimise downtime.
  • Monitoring system security and compliance to safeguard company data.

 

Data Security & Compliance

With a high volume of sensitive logistics and customer data being migrated, FNG implemented strict data protection measures to prevent security breaches.

  • Ensuring all UPS data remained secured throughout the migration process.
  • Implementing best practices in system access control to limit unauthorised changes.
  • Performing risk assessments to identify and mitigate potential vulnerabilities.

 

Challenges Faced & Solutions Delivered

  1. Tight Deadlines for Engineer Deployment

The company required a full-time engineer to be deployed on-site within a short timeframe to support the project.

Solution:
FNG successfully arranged for a qualified engineer in Poland within the required timeline, ensuring no delays in project execution.

 

  1. Complexity of System Migration & Integration

The transition from Navision to Softeon WMS involved multiple stakeholders and complex functional requirements, increasing the risk of disruptions.

Solution:
FNG provided structured documentation, functional analysis, and integration testing to ensure a seamless migration process without operational downtime.

 

  1. Need for Real-Time User Support

Warehouse management operations rely heavily on efficient system functionality, requiring on-site assistance for employees to quickly adapt to the new system.

Solution:
FNG’s dedicated engineer provided continuous user support, troubleshooting issues, and ensuring smooth adoption of the new WMS.

Why the Company Chose Fortitude Nicsa Global

Expertise in IT Support & System Migrations

FNG had extensive experience handling large-scale IT projects across logistics and supply chain sectors.

Local Presence & Fast Engineer Deployment

FNG had a strong network of engineers in Poland, ensuring rapid assignment of a qualified full-time engineer.

Proven Trust & Reliability

The company had worked with FNG on previous projects, making them a trusted partner for critical IT operations.

24/7 Availability & Communication

FNG provided constant communication through email updates and project meetings to keep stakeholders informed.

The logistics company was extremely satisfied with the professionalism, expertise, and responsiveness of the FNG engineer. The on-site support provided ensured a smooth system transition, timely issue resolution, and enhanced operational efficiency.

Anonymous

How FNG Went Above & Beyond

  • Fast Deployment: Engineer was assigned within the given project deadline to support system migration.
  • 24/7 Support Availability: Provided real-time updates and communication to ensure seamless execution.
  • Timely Project Execution: Ensured that the entire transition process remained on track, with no disruptions to business operations.

Further Thoughts

By providing full-time on-site IT support, system migration expertise, and real-time troubleshooting, Fortitude Nicsa Global successfully delivered a seamless transition from Navision to Softeon WMS for the global logistics company.

FNG’s rapid engineer deployment, structured migration approach, and commitment to operational efficiency made us the ideal IT partner for this project.

 

For businesses requiring on-site IT support, system migration expertise, and logistics technology solutions, Fortitude Nicsa Global offers tailored, high-quality IT services designed to meet global demands.

Contact us today to discuss your IT support needs.

 

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