Field Dispatch Support
Project Overview
- Full Time Dedicated Resources
- 3 Years contract Term
- Start date – March 2019
- 16 countries supported
- 23+ Cities, with 28+ Sites
- 80+ Trained and experienced engineers assigned
Trained Engineers
0
+
Cities Covered
0
+
Countries Supported
0
Contract length
0
yrs
Significant Challenges
- Dedicated resources deployed for each site
- All resources are within 25km of radium from sites to ensure timely onsite reporting
- Critical Sites are covered with primary and backup experienced resources.
- Dedicated regional project managers assigned for in-time reporting, weekly and monthly.
Support Solutions
- Supporting Hardware, Network, Parts management and IT disposal
- 500+ Site Visits
- 100+ Server and Storage machine
- 200+ Other Network devices
- All engineer provided with credentials to access customer portal to log-in and monitor and diagnose the issue
- Taking precaution on Pre-failure alerts
- Onsite Parts and inventories managed by resources and data provided to desk manager
- Daily In/Out report provided by resources
- Local onsite Instruction are practiced thoroughly by all resources
- All Covid safety protocols are followed by every resource
- After every site visits resources provide complete site visit report, any picture, logs as requested by customer.
