We’re delighted to welcome Ian Mills to the Fortitude Nicsa Global (FNG) family as our new Operations Director. With nearly 25 years of experience in the technology and service delivery space, Ian brings a calm confidence, a pragmatic leadership style, and a deep understanding of what it takes to run seamless, customer-focused operations.
But beyond the job title and impressive CV, who is Ian Mills?
A Down-to-Earth Start
Ian describes his journey as “quite boring,” but we think it’s anything but. Originally from Leicestershire, he later moved to Stoke-on-Trent where he continued his schooling. Like many of us, Ian’s early working life was a mix of temp roles, part-time gigs, and learning experiences—including a stint flipping burgers outside nightclubs at 3am. It’s the kind of grounded, real-world background that gives him an innate understanding of people and pressure.
A Legacy of Leadership
Ian’s career truly took shape at Fujitsu Services, where he started as a Service Controller focused on IMAC (installs, moves, and changes on small projects). His drive and ability to adapt quickly saw him rise through the ranks, eventually managing complex service delivery operations for large customer accounts. Among many achievements, he oversaw network connectivity across major data centres and more than 18,000 branch locations.
His roles over the years have spanned the operational spectrum—from Network Operations Centre (NOC) Manager to SOC Manager, and from Field Services Manager to Service/Operations Director. In the latter, he took the helm of functions including Supplier Management, Revenue Assurance, Regulatory Compliance, and Service Desk Support.
After leaving Fujitsu, Ian joined Comms-Care, where he continued to contribute his skills to operational excellence while forging meaningful connections.
More Than Just Operations
Outside of work, Ian is passionate about sports—even if, as he puts it, his joints “aren’t as young as they once were.” He’s always up for a game, whether it’s on the pitch or the console. A self-confessed gaming enthusiast, Ian enjoys diving into Call of Duty when time allows (and when his wife hasn’t reminded him about the housework or gardening).
Looking Ahead at FNG
Now at Fortitude Nicsa Global, Ian is excited to dig into his new role and start building relationships across the business.
“I’m really looking forward to my new role with FNG and getting to know you all. Over the next few weeks, I hope to meet everyone in the company, learn more about your roles, and understand the challenges you face. I believe the best solutions come from open dialogue and collaboration.”
We’re thrilled to have Ian on board and can’t wait to see the energy, experience, and insights he brings to the team. Please join us in giving him a warm FNG welcome!
