Fortinet Maintenance Support

Fortinet’s solutions play a crucial role in protecting businesses’ networks and data. However, as these devices age or move beyond their manufacturer warranty and official support, companies often face challenges maintaining service continuity and minimising downtime.

That’s where Fortitude Nicsa Global (FNG) comes in. We specialise in delivering comprehensive Fortinet Maintenance Support for IT channel businesses such as MSPs, VARs, and OEMs worldwide. Whether you’re supporting legacy Fortinet equipment or looking for a trusted partner to handle global maintenance, FNG offers flexible, expert services tailored to your needs—always delivered under your brand.

Why Work with FNG for Fortinet Maintenance?

What sets us apart?

We offer coverage across all major regions including EMEA, APAC, LATAM, and The USA
Flexible service levels including 4-hour response, next business day, and custom SLA options
End-to-end support from troubleshooting to parts replacement and firmware updates
A team of certified, experienced engineers available both onsite and remotely
Fully white-labelled services, ensuring your brand stays front and centre

No matter if your client uses FortiGate firewalls, FortiWiFi, FortiSwitch, or FortiAnalyzer devices, we have the expertise and resources to keep their infrastructure running smoothly—even when official Fortinet support ends.

What Products Do We Support?

Our Fortinet maintenance service covers the full range of Fortinet hardware, spanning current models as well as equipment that has reached end-of-support status.

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We support:

FortiGate Next-Generation Firewalls
FortiWiFi wireless security appliances
FortiSwitch secure access switches
FortiAnalyzer logging and analytics devices
FortiManager centralised management platforms
FortiAP wireless access points
FortiMail and FortiWeb security appliances

No matter the model or complexity, FNG provides the parts, technical expertise, and logistics to keep your Fortinet devices operational.

Our Service Offerings

We provide a comprehensive set of services designed to keep Fortinet environments healthy and supported through every stage of their lifecycle.

Hardware Repair and Replacement

When hardware issues arise, we respond quickly with diagnostics, part replacement, and onsite engineering if necessary.

Global Parts Logistics

With strategically located hubs worldwide, we ensure fast delivery of Fortinet replacement parts to wherever your clients need them.

Onsite Engineering

We offer certified engineers who can be dispatched worldwide, working discreetly under your brand and under strict confidentiality agreements.

Remote Support and Troubleshooting

Our remote support team provides level 1 through 3 assistance, helping with configuration, diagnostics, and firmware updates in close coordination with your team.

RMA Management

We assist with managing Fortinet RMA processes where applicable or arrange third-party part replacements when OEM options are limited.

Asset and Lifecycle Management

Gain clear insight into your Fortinet hardware portfolio, including warranty statuses and end-of-life tracking, helping you plan upgrades or renewals with confidence.

Global Reach with Local Expertise

FNG operates from more than 20 locations worldwide and supports hardware maintenance in over 160 countries. This allows us to deliver consistent, professional service—whether your client is in a major city or a remote location.

Our global footprint means we can meet your service level agreements and respond quickly to onsite needs anywhere across the globe. From high-rise offices to industrial sites, our engineers are ready to ensure your Fortinet devices stay up and running.

Built for IT Channel Businesses

By partnering with us, you get:

White-labelled services that keep your brand front and centre
Support across multiple vendors alongside Fortinet, allowing you to offer comprehensive hardware maintenance
Standardised processes designed to scale with your growth
Flexible commercial models tailored to your business needs
End-to-end management from initial diagnosis through resolution

Sectors We Can Support - Plus Many More!

We’ve performed thousands of Wireless Surveys spanning across a variety of different sectors – ranging from Over 500 Retail Stores across EMEA, to Submarines for the Ministry of Defence in Scotland – we’ve seen and done it all!

Datacentre

Ensure your datacentre’s uptime and resilience with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—minimising risk and keeping your mission-critical infrastructure secure, compliant, and operational 24/7

Energy

Power your energy operations with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—ensuring your power plants, grids, and control centres remain connected, resilient, and secure 24/7.

Financial Services

Safeguard your financial operations with FNG’s specialised Third Party Maintenance solutions for the Financial Services sector. Our certified engineers deliver rapid-response networking, server, and storage hardware maintenance—ensuring your trading platforms, data centres, and branch networks remain secure, compliant, and operational 24/7.

Healthcare and Pharmaceuticals

Protect patient care and critical research with FNG’s specialised Third Party Maintenance solutions for the Healthcare and Pharmaceuticals sector. Our global, certified engineering team delivers rapid-response networking, server, and storage hardware maintenance—ensuring your clinical systems, laboratories, and data centres remain secure, compliant, and operational 24/7.

Technology

Stay ahead in the fast-paced technology sector with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—ensuring your mission-critical systems remain operational, secure, and scalable 24/7.

Logistics and Transportation

Keep your logistics and transport operations moving with FNG’s specialised Third Party Maintenance solutions. Our global network of certified engineers delivers rapid, on-site networking, server, and storage hardware maintenance—ensuring your supply chains, warehouses, and fleet management systems remain connected and operational around the clock. Trusted by leading Fortune 500 logistics providers, FNG helps minimise downtime, safeguard data, and maintain seamless IT infrastructure across multiple sites and time zones.

Utilities

Safeguard your critical infrastructure with FNG’s specialised Third Party Maintenance solutions for the Utilities sector. Our global team of certified engineers delivers expert networking, server, and storage hardware maintenance—ensuring your power, water, and energy systems remain secure, connected, and resilient 24/7. With extensive experience supporting Fortune 500 utility providers, FNG minimises downtime, meets rigorous compliance standards, and provides rapid, on-site response wherever your operations demand.

Construction and Engineering

Power your construction and engineering operations with world-class Third Party Maintenance from FNG. Our direct, certified engineers deliver rapid-response networking, server, and storage hardware maintenance—on-site and on-demand, wherever your projects take you. With proven experience supporting Fortune 500 construction and engineering firms, we ensure maximum uptime, robust data protection, and seamless site connectivity across all your locations.

Want to partner with us?

If you’re looking for a reliable, experienced partner to help you manage Fortinet hardware support globally, FNG is here to help. We provide scalable solutions that protect your clients’ critical security infrastructure while letting you focus on growing your business.

Contact us today to discuss how we can support your Fortinet maintenance requirements—delivered with professionalism, flexibility, and a deep understanding of the IT channel.

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Fortinet Maintenance Support