Network Hardware Support and Maintenance Services

Proactive, multi-vendor support for routers, switches, firewalls, and more, keep your network secure, connected, and performing—worldwide with FNG.

Network Hardware Support and Maintenance Services

At Fortitude Nicsa Global, we provide expert Network Hardware Support and Maintenance Services designed to keep your critical network infrastructure running smoothly. Our solutions offer a cost-effective alternative to OEM maintenance contracts, without compromising on quality or reliability. With expertise in maintaining leading OEM equipment, including Cisco, Juniper, HPE, Brocade, and Dell, we deliver global support tailored to meet your business requirements.

Supported Vendors

Comprehensive Network Maintenance Services

Our service offerings are built around a deep understanding of network infrastructure requirements, ensuring your business enjoys seamless operations and minimised downtime.

Proactive Maintenance and Monitoring

We offer preventive care and monitoring services to identify potential issues before they affect your operations. By addressing risks early, we help you maintain optimal network performance.

Rapid Break-Fix Services

In the event of a hardware failure, our team is ready to provide swift, expert repairs. With our extensive global network of depots and field engineers, we ensure parts and support are available when you need them most.

Spare Parts Availability

Our global supply chain ensures that critical replacement parts are readily available, minimising downtime and keeping your network operational.

Global Reach, Local Expertise

With teams across EMEA, APAC, LATAM, and the Americas, we provide consistent service quality worldwide. Whether you have a single site or a globally distributed network, we ensure the same high standard of support.

Flexible Service Level Agreements (SLAs)

We understand that every business has unique operational demands. Our customisable SLAs are designed to align with your specific needs, offering service levels such as:

  • 24x7x4: Round-the-clock support with a 4-hour response time for critical incidents.
  • 9x5x4: Coverage during business hours with a 4-hour response time.
  • Next Business Day: Support for less critical issues, ensuring cost-effective solutions.

These options give you the flexibility to select the level of support that best suits your operational requirements.

Multi-Vendor Support Expertise

Our skilled engineers are experienced in maintaining hardware from leading OEMs, including:

  • Cisco: From routers and switches to firewalls and security appliances.
  • Juniper: Advanced network solutions for enterprises of all sizes.
  • HPE: ProCurve and Aruba solutions, delivering robust and scalable networks.
  • Brocade: High-performance networking solutions for data centers and enterprises.

Dell: PowerConnect and other network hardware designed for reliability.

End-of-Life (EOL) and End-of-Service-Life (EOSL) Support

When OEMs declare your hardware obsolete, Fortitude Nicsa Global ensures you can continue to use your equipment. We provide ongoing support for EOL and EOSL devices, extending their usability and delaying costly hardware upgrades.

Datacentre

Ensure your datacentre’s uptime and resilience with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—minimising risk and keeping your mission-critical infrastructure secure, compliant, and operational 24/7

Energy

Power your energy operations with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—ensuring your power plants, grids, and control centres remain connected, resilient, and secure 24/7.

Financial Services

Safeguard your financial operations with FNG’s specialised Third Party Maintenance solutions for the Financial Services sector. Our certified engineers deliver rapid-response networking, server, and storage hardware maintenance—ensuring your trading platforms, data centres, and branch networks remain secure, compliant, and operational 24/7.

Healthcare and Pharmaceuticals

Protect patient care and critical research with FNG’s specialised Third Party Maintenance solutions for the Healthcare and Pharmaceuticals sector. Our global, certified engineering team delivers rapid-response networking, server, and storage hardware maintenance—ensuring your clinical systems, laboratories, and data centres remain secure, compliant, and operational 24/7.

Technology

Stay ahead in the fast-paced technology sector with FNG’s specialised Third Party Maintenance solutions. Our global team of certified engineers delivers rapid-response networking, server, and storage hardware maintenance—ensuring your mission-critical systems remain operational, secure, and scalable 24/7.

Logistics and Transportation

Keep your logistics and transport operations moving with FNG’s specialised Third Party Maintenance solutions. Our global network of certified engineers delivers rapid, on-site networking, server, and storage hardware maintenance—ensuring your supply chains, warehouses, and fleet management systems remain connected and operational around the clock. Trusted by leading Fortune 500 logistics providers, FNG helps minimise downtime, safeguard data, and maintain seamless IT infrastructure across multiple sites and time zones.

Utilities

Safeguard your critical infrastructure with FNG’s specialised Third Party Maintenance solutions for the Utilities sector. Our global team of certified engineers delivers expert networking, server, and storage hardware maintenance—ensuring your power, water, and energy systems remain secure, connected, and resilient 24/7. With extensive experience supporting Fortune 500 utility providers, FNG minimises downtime, meets rigorous compliance standards, and provides rapid, on-site response wherever your operations demand.

Construction and Engineering

Power your construction and engineering operations with world-class Third Party Maintenance from FNG. Our direct, certified engineers deliver rapid-response networking, server, and storage hardware maintenance—on-site and on-demand, wherever your projects take you. With proven experience supporting Fortune 500 construction and engineering firms, we ensure maximum uptime, robust data protection, and seamless site connectivity across all your locations.

Key Benefits of Our Network Hardware Maintenance Services

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  • Minimised Downtime: Fast response times and effective repairs keep your operations running.
  • Extended Equipment Lifespan: Maximise your investment by maintaining and optimising your existing hardware.
  • Predictable Costs: Our flexible SLAs allow you to manage maintenance expenses effectively.
  • Global Coverage: We deliver consistent service quality no matter where your business operates.

Partner with Fortitude Nicsa Global

Your network is the lifeline of your business, and maintaining its reliability is essential. At Fortitude Nicsa Global, we provide customised Network Hardware Support and Maintenance Services designed to fit your business needs, from basic support to complex multi-vendor environments.

 

 

Contact us today to learn more about our services and how we can help you achieve uninterrupted network performance at a competitive price point. With our proven expertise and global capabilities, you can trust Fortitude Nicsa Global to keep your network running efficiently, anywhere in the world.

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