IT Services in China
Project Overview
- To Support in APAC – China and Japan
- Get 250+ onsite visits completed by our skilled technicians
- Dedicated bilingual primary and secondary technician for each site
- Dedicated regional project manager and project co-ordinator assigned for in-time updates and reporting
- Activities on critical sites performed outside of local business hours for minimal disruption to the users
- Active primary and secondary onboarded technicians for all sites to support within SLAs
- Cover P1, P2 and P3 priority Dispatch tickets
- Real-time ticket updates on our customers portal by our dedicated co-ordinators
- Dedicated remote support team to provide technical support to field engineers
- Onsite Knowledge Transfer training completed on 30+ sites
Onsite Visits
0
+
SLA Achievement
0
%
Mobile devices
0
Printers
0
+
“Thank you for taking extra effort to make sure the entire team was on the same page – One of your strengths is that you deliver projects on time.”
Client Comment
Support Solutions
- Smarthands and network support
- 70 Phones
- 200 Laptops
- 600 Desktops
- 70+ Printer devices
- Critical SLA e.g., 4 hours and Same day are served
- SLA criteria was above 95% to be met each month and SLA achievement above 93% that is 97%
- Training as per customer requirements completed by engineers
